{"id":32452,"date":"2023-01-21T10:52:27","date_gmt":"2023-01-21T10:52:27","guid":{"rendered":"https:\/\/www.embibe.com\/in-hi\/?post_type=positions&#038;p=32452"},"modified":"2023-01-21T10:52:27","modified_gmt":"2023-01-21T10:52:27","slug":"developers-and-customer-experience-excellence","status":"publish","type":"positions","link":"https:\/\/www.embibe.com\/in-hi\/joinus\/developers-and-customer-experience-excellence\/","title":{"rendered":"DEVELOPERS AND CUSTOMER EXPERIENCE EXCELLENCE"},"content":{"rendered":"<p>Welcome to the future of education!<\/p>\n<p>At Embibe, we have just one mission &#8211; to truly personalise education. Because every child deserves it. This has led us to embark on this noblest of journeys to deliver life and learning outcomes for every student! Rooted in consumer behavior, we are leveraging AI to deliver personalised achievement journeys for every student.<\/p>\n<p>Embibe has traversed a long journey from a data-centric product to an AI platform. On this journey, we have realised that the most powerful teams are: 1. Vision Led  in understanding student context and obsessed with success; 2. Self-Organising  in defining their own agenda; 3. Intellectually Fierce and Globally Conscious  in their choices, and 4. Consistently Excellent  in their execution.<\/p>\n<p>After exploring a deeply functional organisational structure in engineering, we are now evolving towards a problem-solving team structure that manifests at the platform and backend level as an agile team supporting a unified front-end and augmented by a strong Architect + Principal Engineer + Advisory Group for technical mentoring. This document outlines the problem statement and other aspects of the Developers and Customer Experience Excellence.<\/p>\n<h4>THE PROBLEM STATEMENT<\/h4>\n<p>We want to build  a strong DevOps team that combines software development and cloud operations best practices to drive robust feature deliveries with zero downtime. This team will endeavor to shorten the software development life cycle and provide continuous delivery of high-quality software.<\/p>\n<h4>THE INSPIRATION<\/h4>\n<p>We are inspired by Red Hat &#8211; Devoxx.<\/p>\n<h4>THE OBJECTIVES<\/h4>\n<ul>\n<li>To reduce time to develop software<\/li>\n<li>To ensure 100% uptime<\/li>\n<li>To ensure business continuity against disasters<\/li>\n<li>To enable incident management<\/li>\n<li>To ensure cloud security and access management<\/li>\n<li>To automate operational work<\/li>\n<\/ul>\n<h4>PRODUCT MANIFESTATION OF YOUR EFFORT<\/h4>\n<p>Embibe Platform<\/p>\n<h4>BUSINESS MANIFESTATION OF YOUR EFFORT<\/h4>\n<p>To ensure business continuity, uptime and product performance<\/p>\n<h4>METRICS YOU WILL OWN AND LIVE BY<\/h4>\n<table style=\"border-collapse: collapse; margin-bottom: 1rem;\" border=\"0\">\n<tbody>\n<tr>\n<th>METRIC NAME<\/th>\n<th> UNIT<\/th>\n<th>FREQUENCY<\/th>\n<\/tr>\n<tr>\n<td>Uptime<\/td>\n<td> Milliseconds<\/td>\n<td>Daily<\/td>\n<\/tr>\n<tr>\n<td>Incidents and SLAs<\/td>\n<td> Number<\/td>\n<td> Daily<\/td>\n<\/tr>\n<tr>\n<td>Time to Launch Software<\/td>\n<td> Days<\/td>\n<td> Monthly<\/td>\n<\/tr>\n<tr>\n<td>System Performance<\/td>\n<td> %<\/td>\n<td> Daily<\/td>\n<\/tr>\n<tr>\n<td> Cost<\/td>\n<td> USD<\/td>\n<td> Monthly<\/td>\n<\/tr>\n<tr>\n<td> Time to Set Up<\/td>\n<td> Days<\/td>\n<td> Daily<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4>L2 PROBLEMS OWNED<\/h4>\n<p>We believe in building an organisation at the intersection of domain modeling and   problem intuition. While the L1 teams give us the flexibility to have a multi-faceted view of the problem and cluster similar problems together, the L2 structure ensures independent and focused problem-solving. The following L2 teams have been suggested for the L1 problem stated above:<\/p>\n<ul>\n<li>Database Management and Business Continuity : To build a group of database experts who can provide a Database As A Service to our application developers; to own the responsibility for data backup, recovery, business continuity and database security<\/li>\n<\/ul>\n<h4>L1 SKILLS REQUIRED<\/h4>\n<ul>\n<li>Terraform<\/li>\n<li>CI\/CD<\/li>\n<li>Database Management<\/li>\n<li>Network Engineering<\/li>\n<li>Kubernetes<\/li>\n<li>Azure Cloud<\/li>\n<li>Cloud Security<\/li>\n<\/ul>\n<p class=\"join-tribe\">To Join the Tribe, send us an email on <a href=\"mailto:careers@embibe.com?subject=AI PLATFORM FOR KNOWLEDGE INFUSION AND EXPLAINABILITY\">careers@embibe.com<\/a><\/p>\n","protected":false},"template":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>DEVELOPERS AND CUSTOMER EXPERIENCE EXCELLENCE - EMBIBE - The most powerful AI-powered learning platform<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.embibe.com\/in-hi\/joinus\/developers-and-customer-experience-excellence\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DEVELOPERS AND CUSTOMER EXPERIENCE EXCELLENCE - EMBIBE - The most powerful AI-powered learning platform\" \/>\n<meta property=\"og:description\" content=\"Welcome to the future of education! 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