Consumer Rights
Consumer Rights: Overview
In this topic, we will discuss the basic rights of the consumer. Right to safety, right to information about goods and services, right to choose, right to seek redressal, and right to represent are also covered here.
Important Questions on Consumer Rights
For the following products/services discuss what safety rules should be observed by the producer?
(g) a high-rise building

For the following products/services discuss what safety rules should be observed by the producer?
(f) marriage pandal

For the following products/services discuss what safety rules should be observed by the producer?
(e) edible oil

For the following products/services discuss what safety rules should be observed by the producer?
(d) medicines

For the following products/services discuss what safety rules should be observed by the producer.
(c) circus

For the following products/services, discuss what safety rules should be observed by the producer.
(b) Cinema theatre

What is the difference between the consumer protection council and the consumer court?

If the standardisation ensures the quality of a commodity, why are many goods available in the market without ISI or Agmark certification?

The following are some catchy advertisements of products that we purchase from the market. Which of the following offers would really benefit consumers? Discuss.
gm more in every gm pack.
Subscribe for a newspaper with a gift at the end of a year.
Scratch and win gifts worth Rs lakhs.
Milk chocolate inside a gram glucose box.
Win a gold coin inside a pack.
Buy shoes worth Rs and get one pair of shoes worth Rs free.

People make complaints about the lack of civic amenities such as bad roads or poor water and health facilities but no one listens. Now the RTI Act gives you the power to question. Do you agree? Discuss.

When we buy commodities we find that the price charged is sometimes higher or lower than the Maximum Retail Price printed on the pack. Discuss the possible reasons. Should consumer groups do something about this?

For the following products/services discuss what safety rules should be observed by the producer?
(a) LPG cylinder

A consumer has the right to get compensation depending on the degree of the damage.

The consumer redressal process is very simple and quick.

Hallmark is the certification maintained for the standardization of jewelry.

It is worthwhile to move to consumer courts only if the damages incurred are of high value.

When a consumer feels that he has been exploited, he must file a case in the District Consumer Court.

India is one of the many countries in the world which has exclusive courts for consumer redressal.

COPRA applies only to goods.

By what means can the consumers express their solidarity?
