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A major insurance company handled recruiting, screening, and training processes for data entry/customer service representatives. Their competitor attracted most of the qualified potential employees in the market, and recruiting was made more difficult by the strong economy and the ‘jobseeker’s market.’ This resulted in the client choosing candidates with the ‘soft’ skills needed for the job but lacking the proper ‘hard’ skills and training. How can these problems be resolved, and what would be the impact on the company?
(a)Maintain current approach
(b)Enhance soft skills training
(c)Focus on technical training
(d)Improve screening process

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Important Questions on Staffing in Organisation
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